Customer Care

We believe that clarity, integrity, and trust form the foundation of our relationship with every customer. This page serves as your one-stop guide for assistance, policies, and contact information.

Shipping Policy

We offer PAN India shipping on all orders.
To keep pricing fair, shipping charges are applied separately at checkout.

If we included shipping in product prices, every item would cost more. Instead, we charge once per order—helping you save more when buying multiple items.
Processing time: 7–15 days depending on stock availability.
No hidden costs. Transparent and straightforward.

Returns & Refunds

We do not accept returns or exchanges due to the personal and hygienic nature of perfumes.
Exceptions are made only in cases of breakage/damage during delivery.
To raise a claim, please email us at info@perfuminati.com with video proof of the unboxing.
Our support team will review your request and respond within 24–48 hours.
Approved cases will be eligible for a replacement or refund.

Contact Us

For any assistance, feedback, or queries, reach out to us:

📍 Store Address:
Perfuminati Studio
DSS 4, First Floor, Central Street, Sector 67, Mohali

📧 Email: info@perfuminati.com
🕒 Support Hours: Monday – Saturday | 10 AM – 6 PM

Our Promise

We are committed to offering premium quality fragrances with complete transparency. Whether it’s shipping, returns, or product queries—our team is here to ensure a smooth and reliable experience.

✨ Perfuminati — Accessibility without Compromise.